Return & Refund Policy

At Kim & Mish, we are committed to providing you with a seamless shopping experience and want you to be completely satisfied with your purchase. Please carefully read and understand our return policy, which is subject to change without prior notice. By purchasing with us, you agree that all returns will be governed by this policy, read in conjunction with our Terms and Conditions and Shipping Policy.

Procedure for Returns

1. Return Window

• You must raise a return request within 3 days of delivery. Any request after that period will not be entertained.
• Returns will only be accepted for defective or damaged products.
• Email us at care@kimicrew.com with your order number and pictures of the defective product.

2. Pick Up

• Once your return request is approved, we will arrange a doorstep pickup.
• Please ensure the product is in its original packaging and in the same condition as when received before handing it over to the pickup agent.

3. Initiating Refund

• Refund will be initiated once we receive and inspect the returned product.
• Refunds will be processed to your bank account.
• You will receive the refund within 7 business days from the date of initiation.

Important Notes

• This Return & Refund Policy is subject to change without prior notice. Please review it on our website for the latest updates.
• All returns must comply with the terms outlined in our Terms and Conditions and Shipping Policy.

Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer care team:

Email: care@kimicrew.com
Phone: +91 7977288270 (Mon–Sat, 10 AM to 5 PM)